To ensure smooth site operations, we provide targeted training for both security officers and supervisors on the proper use of security systems and equipment installed on site.

Our training modules are designed to build practical understanding and confidence in handling day-to-day operations. Officers are guided through hands-on exercises and training materials covering the use of CCTV systems, access control software, visitor management systems, incident reporting platforms, Virtual Patrol and other video analytics tools. Supervisors are trained to interpret system alerts, manage escalations and perform basic troubleshooting without relying solely on vendors.

The purpose is not just to familiarise officers with the systems, but to help them understand why and how these systems support their operational duties. With the right knowledge, officers can react faster during incidents, identify faults early, and maintain a consistent level of vigilance throughout their shifts.

Training focus areas include:

• System overview and functions of key security technologies
• Hands-on guidance on CCTV monitoring and footage retrieval
• Access control and visitor management procedures
• Basic troubleshooting of common system errors
• Incident reporting and escalation workflow
• Training modules to reinforce learning and system familiarity

By empowering officers with proper system knowledge, the entire security team becomes more effective, coordinated, and capable of maintaining site safety with minimal disruption.